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Assistant Manager - Flexi-Time

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Crewe UK


Full time

Date posted

Oct 23, 2017

Closing date

Pension details


Assistant ManagerWorking pattern: 35 hours per week, covering various shifts between Monday to Saturday, 9AM - 5PMAs a Barclays Assistant Manager, your role is to lead, grow and develop a highly engaged and highly performing Branch Team to deliver excellent service that supports our customers with their financial needs, interacting with them where and when they need us most.You can count on plenty of respect from the local community, as well as the backing of a global leader in financial services. Best of all, you'll have the chance to make your own day-to-day decisions. Include the market-leading training, competitive salary and benefits and outstanding chances for career progression, and its clear this is a tremendous opportunity. About us: Working from our office in the heart of Crewe, you will join us at an exciting time as we drive change in the market to become the digital leader and 'go-to' bank. We are investing in our employees now in order to support our international business through a period of significant growth over the next two to three years.As an Assistant Manager - your main responsibilities will involve: * Leading up to 10 colleagues at different levels within the branch, and you may also be involved in the recruitment of colleagues in the team * Working alongside a Branch Manager as part of the leadership team, and working as the most senior manager present in branch on some occasions * Working as part of a wider leadership team to re-allocate team members and resources to support other local branches in order to maintain high levels of customer service* Helping the branch team to put themselves in customer's shoes and understand how everyday products and services can help our customers now and in the future, as appropriate to their needs* Cultivating a resolution culture where colleagues are customer advocates and are empowered to deal with customer requests fairly at the first point of contact* Acting as an ambassador for Barclays by working with their team to support the needs of the wider community, enhancing the Barclays brandAs an Assistant manager - your skills and qualifications will include:* Experience in a customer service environment, with a proven ability of managing and resolving complaints and queries to a high level of satisfaction* Basic experience of recruitment and performance management processes and decisions is preferable* Previous experience of leading within in a customer facing role where customer service is paramount is preferable* Experience of having worked in a financial and regulatory environment is preferable The Benefits: Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.Diversity:At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.We will consider applications from job share applicantsWe encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.

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Additional information

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  • This vacancy meets the requirements of the National Minimum Wage Act
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