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Branch Administrator - Collections

Job No:


Employer Reference:

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Doncaster UK


Full time

Date posted

Sep 5, 2017

Closing date

Pension details


The role of Branch Administrator covers two main areas; New Business and Collections. Focusing on Collections, your job will be to manage customer accounts that fall into arrears; effectively and efficiently collecting on these accounts to ensure the business performs within the set limits and budgets.The role of Branch Administrator is a high level customer service driven role. To be successful, you must be a self-motivated individual who has excellent planning and organisational skills. You need to be a good communicator with strong influencing and negotiation skills. Key Responsibilities: General:Carry out duties to the company standard policy and proceduresGeneral office administration office dutiesManagement of HPI monitor (Hire Purchase Information)Collecting and negotiation of fees that have accrued on customer accountsAccurate banking of monies received Dealing with customer complaints and general queriesEnsuring all accounts are maintained by customer direct debits along with management of all direct debit errors / returns Arrears: To manage review and action branch credit arrearsTo identify possible fraudulent accounts and take the correct action to resolve issues quickly and to inform management of potential losses and action takenRelationship management of existing accounts to ensure that customer arrears are resolved on a one touch basis where possibleManagement and ownership of accounts in arrears working to pre agreed numbers in each category of arrears ( e.g. 1 month in arrears, 2 months so on )Preparation of file transfer to Head Office Branch ServicesLiaise with tracing & repossession agentsManage the collection and sales of repossession and voluntary terminated vehicles with auction housesManagement of field calls issued to the Account Managers Risk & Compliance Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

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Additional information

  • If you are looking for work, Tax Credits could top up your earnings
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  • This vacancy meets the requirements of the National Minimum Wage Act
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