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Client Service Leader

Job No:


Employer Reference:

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Competitive plus Excellent Benefits



Glasgow UK


Full time

Date posted

Mar 26, 2018

Closing date

Pension details


Client Service LeaderAs a Barclays Client Service Leader, you will be responsible for delivering specialist support and service to UK, Ireland and International Private Bank clients through inspirational leadership and commitment to people development. You will drive industry leading client experience through the management and development of your teams. You will lead a team of Wealth Client Services Executives and will also be responsible for ensuring stakeholder relationships with Private Bank and Operations teams are managed on a day to day basis, ensuring the end to end delivery of service is seamless and a consistent approach is achieved. About us:As a leading global wealth and investment manager, Barclays provides international and private banking, wealth planning, trust and fiduciary services, investment management, brokerage services and research to private and intermediary clients across the world. Additionally our clients benefit from access to the breadth of personal, corporate and investment banking expertise across Barclays, one of the largest financial services groups in the world.Our mission is to set a new standard in wealth management by understanding our clients better than anyone else. We hire and develop only the best people in the industry. We look for talented, tenacious individuals who seek opportunities for self-improvement and career progression. Our long-term agenda can only be achieved through close collaboration and a shared sense of respect, integrity and excellence. As a Client Service Leader, your main responsibilities will involve:* Responsibility for the delivery of expert service through your teams to Private Bank clients using multi-channel communications options* Responsibility for directing and developing a capability to meet the challenge demanded by both internal and external Stakeholders* Leading, motivating, appraising and developing up to 12 direct reports, ensuring they are equipped to meet objectives through coaching, training and management* Working in partnership with key stakeholders on a day to day basis to ensure Wealth Client Service delivery is consistent with internal and external client expectation* Reviewing client feedback to drive service improvements across Wealth Client Services* Ensuring regular quality checks and observations are carried out, to ensure that each individual in Wealth Client Service is following correct processes, such as identification and verification of clientsAs a Client Service Leader, your skills and qualifications will include:* Previous leadership and people management, you will be able to demonstrate the ability to manage people, plan work activities and inspire and motivate team members to deliver world standard service* A broad experience of delivering an excellent level of service to customers from differing cultures via remote delivery channels* A proven track record of pro-actively leading their team members towards achieving set targets* Good written and verbal communication skills, and the ability to communicate effectively across all levels* An external and internal customer focus along with an excellent understanding of day-to-day customer needs across a diverse range of delivery channels * The ability to work under pressure, with the ability to prioritise and manage your own workload whilst providing consistent solid support to your teamThe Benefits:Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.Our Culture:Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.Diversity:At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.

How to apply


Barclays Corporate

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