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Contact Centre Technology Consultant

Job No:

43408755

Employer Reference:

SOC Code:

Wage

50,000.00 - 55,000.00  per year
Car Allowance + Benefits

Hours

Location

Bristol UK

Duration

Full time

Date posted

May 13, 2017

Closing date

Pension details

Description

Pact are pleased to be supporting one of its long-standing client's in their search for a Contact Centre Technology Consultant to support a prestigious client portfolio across the UK.The Contact Centre Technology Consultant will be responsible for delivering hosted contact centre solutions and developing multi-channel cloud products into the end client. This is ideal opportunity for someone with a technical background to move into a more customer facing role and develop their consultancy skills.Key ResponsibilitiesSupport and drive the sales cycle from a technical perspectiveCreate and deliver engaging and relevant customer demonstrationsDesign and deliver multi-channel cloud contact centre solutionsDeliver customer training workshopsThe creation of presales material (RFP responses, demo etc.)Knowledge, Skills &Experience RequiredStrong technical background that allows you to integrate and code using API and web based applicationsUnderstand contact centre technologies and their use/applicationAble to demonstrate excellent written and verbal communication skills to a range of individuals and teams at various levels within external organisationsMust be organised and able to take ownership of certain projects and can work with autonomy when neededAble to grasp complex problems and analyse available information to seek resolutionIf you are interested in this opportunity please apply for further information

How to apply

https://jobsearch.direct.gov.uk/GetJob.aspx?JobID=43408755

Employer

Monster UK

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Additional information

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