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Aldridge UK


Full time

Date posted

Apr 17, 2018

Closing date

Pension details


Job purposeTo carry out effective cash collection and credit control for the accounts allocated.ResponsibilitiesTo contact all customers allocated to them by telephone at least monthly in order to: Obtain commitments to payment and to further monitor compliance with those commitments. Identify invoices/accounts which are queried or disputed causing them to be withheld from payment. To pursue by telephone and letter any overdue debt, including the sending of a Final letter of Claim, and to make recommendations to the Credit Manager that legal action be taken where necessary. To make recommendations to the Credit Manager for the witholding of supplies from overdue or over limit accounts and, where approved, to notify relevant Branch and Sales staff in accordance with Company Policy. In respect of queried or disputed invoices or accounts, to liaise with Branch, Sales and Customer Service staff as appropriate in order to promote resolution, to monitor and pursue internally resolution, and to pursue settlement when resolved. To maintain a log of unresolved queried and disputed invoices/accounts as required by the Credit Manager. To create and maintain informative entries in the system diary for each account to record all meaningful contacts and payment commitments. The absence of such entries will be considered as indicating that no contact has been made. To provide copy documents or other information requested by customers either directly or by liaison with Branch staff. To obtain Trade Reference and other information as directed in respect of new credit account applications.Knowledge skills & experience A good general education to GCSE level. Good numeracy skills. Institution of Credit Management qualification desirable. Desirable to have NVQ Business & Administration qualification to level 3. Previous office admin experience, including use word, excel and maintaining records. Proficient IT skills including MS Outlook, MS Word and MS Excel. Experience of working in credit control / customer focused role, including handling a wide range of enquiries particularly by telephone and email. Experience of working in a hire and sales environment would be desirable.Person Strong customer service focus, with effective verbal and written communication skills and excellent telephone manner. Ability to work under own initiative and as a member of a team. Ability to organise own work to meet deadlines. Accuracy and attention to detail.

How to apply


Interserve plc Head Office

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