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Customer Service Advisor

Job No:

43737478

Employer Reference:

SOC Code:

Wage

Hours

Temporary contract

Location

Gloucester UK

Duration

Part time less than 30 hours

Date posted

Jun 1, 2017

Closing date

Pension details

Description

Our client, a Housing association is currently recruiting for a Customer Service Advisor on a two month temporary contract in Gloucestershire. The job is due to start immediately and will be for 23.5 hours per week. The hourly rate for this position is negotiable depending upon experience. You will be required to:* provide a service that, wherever possible aims to deal with customer?s queries at the first point of contact ensuring that a high quality service is delivered at all times* Process repair requests and other queries from various sources / parties by telephone, email, or website* Receive and process payments either face to face or via telephone, provide receipts & balance monies correctly at the end of each day* Assist in ensuring satisfaction with the service is monitored and ensure feedback is acted upon to achieve a customer focused service.* Effectively process all incoming and outgoing mail* Assist the Empty Homes Team with garage requests and applications * Ensure all relevant information is processed and passed to individual staff utilising a contact database* Provide timely and accurate reports as requested by Customer Relations Manager and Customer Service Team Leader This vacancy is being advertised on behalf of James Andrews Recruitment Solutions who are operating as an employment agency and business.  James Andrews Recruitment is committed to equality in the workplace and is an equal opportunity employer.

How to apply

https://jobsearch.direct.gov.uk/GetJob.aspx?JobID=43737478

Employer

James Andrews Recruitment Solutions

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Additional information

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  • This vacancy meets the requirements of the National Minimum Wage Act
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