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Customer Service Manager

Job No:


Employer Reference:

SOC Code:


32,000.00 - 35,000.00  per year



Wakefield UK


Full time

Date posted

Jun 1, 2017

Closing date

Pension details


If you are an experienced Customer Service Manager seeking an exciting new opportunity with a highly reputable, well established organisation who are one of the UK's largest specialist award winning retailers, then this could be the perfect opportunity for you.Based between Wakefield and Huddersfield, West Yorkshire, our client offers an outstanding benefits package, free parking facilities and an exceptionally friendly and positive working environment!Managing a team of x 7 Customer Service Administrators, your duties will include:*  Supporting the team in all aspects of their role*  Implementing working rotas*  Conducting regular performance reviews and appraisals*  Implementing change to move the department forward*  Developing and implementing new systems and processes*  Providing full training as required systems, processes and all aspects of customer service*  Ensuring that customer service queries are answered in a professional manner within customer service charter*  Ensuring that all contact with customers and stores are inputted onto the database*  Providing and collating reports, looking and trends and forecasting*  Overseeing and ensuring that all web enquiries are responded to and refunds actioned*  Policing potential fraudulent transactions*  Ensuring that club queries are dealt with and amendments inputted on a daily basisYou will have previous management experience within a service centre environment, having strong people development and training skills.  In addition, you will be IT literate with strong verbal and written communication skills, being exceptionally customer focussed and committed to delivering results, being forward thinking and adaptable to change.So, if you are interested in this amazing opportunity to become part of a growing brand, please call Deborah or Bev IMMEDIATELY on 01274 865878 to discuss further!Elite Personnel Services Limited is an equal opportunities employer and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.

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