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Customer Service Manager

Job No:


Employer Reference:

SOC Code:


23,000.00 per year



Winchester UK


Full time

Date posted

Jul 25, 2017

Closing date

Pension details


Our highly esteemed Winchester client is currently looking for an experienced Customer Service Manager to join their team on a permanent basis.The successful candidate will be driven to succeed and enjoy mentoring a fast paced customer service team. With customer experience remaining at the heart of the organisation?s ethos, the individual will work hard to deliver outstanding results and exceed forecasts. The ideal candidate will be passionate about delivering exceptional service and will lead by example to the team.ResponsibilitiesHandling customer queries and requestsResolving issues and providing an effective outcome for the customerLiaising with subcontractors and suppliersCompleting all paperwork and performance management reviewsActing with pace and urgency to customer complaintsWorking to individual and overall team KPIsEncourage and drive the team to successContributing to annual business performanceMaintain and balance the Customer Service Team's workloadManage telephone and email traffic coming into the team to ensure that customers are dealt with fairly and efficientlyAssign daily tasks to the Customer Service CoordinatorsProvide guidance and individual performance feedbackAnalyse figures and reportsReporting daily and weekly to the Head of Customer Service AttributesOrganised and professionalDedicated to providing outstanding customer serviceStrong communication skillsPleasant telephone mannerLeadership skillsTeam management experienceSupport TrainingHigh attention to detail BenefitsAn attractive salary of £23,000Competitive holiday entitlementCareer progressionHealthcare benefits and rewards With promising career development, the winning candidate will thrive within a fast paced and customer focused environment. If you feel that you are suitable for this role, please apply now.

How to apply


Hampshire Recruitment Service

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