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Customer Service Staff 18,000 to 20,000

Job No:


Employer Reference:

SOC Code:


18,000.00 - 18,000.00  per year



Antrim UK


Full time

Date posted

May 19, 2017

Closing date

Pension details


CLOSING DATE 18th April 2017. The Babble Group are delighted to be recruiting for several full time Customer Services Advisors roles on behalf of our global clients. What you will be doing: As the first point of contact on the telephone with our clients? customers, you will be expected to deliver an exceptional, commercially focused and professional customer experience at all times, assisting customers as required and looking for potential sales opportunities in order to meet your daily targets.Location: The successful candidate will be based at one of our client contact centres in Belfast.Job Purpose: To handle incoming and/or outgoing calls to customers, answering queries and resolving in line with your training.Identify suitable sales opportunities to up sell or cross sell products which will add value to the customer and to close these sales on a timely manner. Handle customer objections in a suitable manner.Work as a team, sharing best practice approaches to ensure that the customer experience is always as best as it can be.Maintain accurate information on the client`s systems.Work to daily targets (e.g. call times, KPI?s, sales targets)Escalate issues to your line manager where appropriate. What you need: Experience of working in a customer service environment is desirable, experience of dealing with customers (e.g. retail or hospitality, etc) is also applicable. The 'right attitude' and commitment to success are extremely important.Excellent telephone manner and/or experience of dealing with customers face to face.Basic PC skills.Results driven.Excellent communication skills - a good listener who is able to understand the customer needs whilst delivering exceptional service. Grade C or above in GCSE Maths and English or equivalent qualifications.Open and trustworthy. What is on offer: Salary: £18,000 rising to £20,000 basic salary Bonus: All roles have significant bonus potential. Benefits: Excellent benefits as associated with a large global employer. For a further discussion on the roles available and how your experience may match these, select APPLY NOW and we will call you back today. Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details. If this position is not right for you, we may have others that are. Please visit us at Contact: Liam Reference: Totaljobs The Babble Group is acting as a recruitment agency for these permanent vacancies.

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