These are the details of the job selected

Customer Service Team Leader

Job No:

44578991

Employer Reference:

SOC Code:

Wage

16,500.00 - 21,000.00 per year
GBP16500.00 - GBP21000.00 per annum

Hours

Location

Birkenhead UK

Duration

Full time

Date posted

Oct 3, 2017

Closing date

Pension details

Description

Customer Service Team LeaderLocation: Birkenhead WirralSalary: 16,500 - 21,000 basicContract: Full time, PermanentHours: Shifts falling between the hours of 7am till 11pm, Monday to SundayIf you are looking for an immediate start date to join an exciting and growing business based in the Wirral area that can offer not only a competitive basic salary, long term progression and a great place to work, then this is the role for you.The role involves leading a team of customer service agents dealing with inbound calls from existing customers and providing excellent customer service. You need to be flexible to work Monday to Sunday on a flexible rotation basis.Working in a fun and vibrant contact centre environment, you will be tasked with:Manage a team of Customer Services ExecutivesSet objectives, targets, development plans, conduct appraisals and 1-2-1'sMonitor productivity and performance through KPIsOn-going coaching and development of customer services executivesQuality monitoring of callsDeal with any escalated customer or client issuesEnsure departmental standards are maintained setting objectives and targetsEnsure we provide best in class service on each customer interactionTo be considered for the role of Customer Service Team Leader you must possess the following;Past experience in a similar roleExcellent communication skillsA proven track record of managing staff and delivering resultsThis is an amazing opportunity for a customer focused Team Leader to join a reputable, successful expanding company with clear opportunities for progression and development. If you feel this role is right for you and are available to start work immediately then please apply without delay.Keywords: customer service; helpdesk; client care; insurance; call centre; inbound; manager; team leader; outbound; KPI; quality; Wirral; Liverpool; ChesterSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

How to apply

https://jobsearch.direct.gov.uk/GetJob.aspx?JobID=44578991

Employer

Search Consultancy LTD

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Additional information

  • If you are looking for work, Tax Credits could top up your earnings
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  • This vacancy meets the requirements of the National Minimum Wage Act
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