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18,000.00 - 22,000.00 per year
GBP18000 - GBP22000 per annum
Apr 19, 2017
Key Responsibilities: * Resolving any queries customers may have over the phone or via email * Having a detailed knowledge of the company's services, procedures and processes, to enable problems to be dealt with as they arrive, often dealing with issues under time pressure * Maintain customer/potential customer data bases * Complete records of telephonic interactions, orders and accounts * Open to trying different or new approaches * Contribute to continuous improvement of processes through highlighting problems and identifying opportunities for improvement * Support other areas of operation where increased work volumes have been received Essential Skills * At least 1 year experience in a customer service based environment * Minimum BSc qualification or equivalent * Efficient skill level and experienced background with computers including Microsoft Office * Qualifications in Mathematics and English * Excellent communication skills, both verbal and written, are essential to ensure that successful relationships are established and maintained with customers * Can deal with escalated customer telephone calls in a prompt, customer focused manner * Have strong data input skills (speed and accuracy) * Logical, analytical thinking with the ability to resolve problems quickly and effectively * Previous experience of the energy industry and use of CRM would be advantageous Benefits * Modern office in a great Nottingham location served by bus/tram * Salary of £17000 to £22000 per annum( dependant on experience) * 28 days' holidays (including bank holidays) * Progressive career development for the right individual Candidates will be cross trained in the areas of sales, customer service, and operation management. The closing date for this vacancy may change, therefore, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. Successful candidates will be required to attend an assessment day (Tbc)
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