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Electronics Design Support Engineer
30,000.00 - 45,000.00 per year
Mar 14, 2017
We are seeking an experienced Customer Engineering Support Engineer with strong technical ability, excellent communication skills, and a strong track record of customer contact.The successful candidate will be responsible for handling customer product issues, product design support, training the sales force and distributors' FAE's on products, application and technical note authoring, and communicating with the R&D team for progress update. Responsibilities:Full technical support throughout project cycle including pre-sale, design-in, and mass production, on product line-ups.Deliver customer support in a timely and ethical manner via e-mail or telephone.Assist FAE's to drive technical actions to close design wins.Development of product knowledge to assist the sales force and distributors' FAEs support their daily customer engagements.Communicating with the R&D team for application and project support update.Writing of application/technical notes for product as well as developing sample microcontroller and graphics controller code.Analyse and debug any field returns to identify failure mechanism to improve product design.Write and debug application software to test the function of hardware as necessary.Liaise with FAE's to identify problems associated with driver related bugs.Document and archive problem log.Attend exhibitions in the UK and abroad to meet customers face to face if required to do so. Skills:Degree major in EE or equivalent is essential.MCU development experience in assembler language and C.Experience of graphics controller design and programming.Experience with development tools e.g. Eclipse, Arduino, RTOS.Ability to understand digital (mainly) and analogue design schematics.Understanding at least two of SPI, I2C, I2S,PWM, ADC, USB, Ethernet, CAN (protocols and applications) would be advantageous.Ability to plan and manage tasks.Good analytical and problem solving skills.Must be fluent in written and spoken English.Lots more vacancies at www.remjobs.co.uk
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