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Fleet Customer Service Advisor

Job No:

44799827

Employer Reference:

SOC Code:

Wage

8.20 - 8.20  per hour
GBP8.20 per hour

Hours

Location

Chesterfield UK

Duration

Full time

Date posted

Nov 7, 2017

Closing date

Pension details

Description

On behalf of my client, a nationally recognised organisation with a site in Chesterfield, Stafforce are currently recruiting for an experienced Fleet Customer Service Advisor.Responsible for administration, supplier & customer service requirements within the CSC team, the Customer Service Centre central team employee will be expected to adapt to change, and to co-ordinate with colleagues on opposite operating times to ensure all tasks are covered. Key Duties:Use resource data to plan and book all vehicle repairs and maintenance, from both internal and external customers, into workshops on a national scale.Use own commercial initiative and vehicle maintenance knowledge to support booking of work.Pro-actively liaise with workshop & commercial management on resource planning and adhoc urgent resource issues.Control booking platforms on a daily basis, meeting SLAs and KPIs on volumes.Supply daily support and advice to workshop staff and management on commercial activity, and customer contracts.Analyse and monitor external customer jobs in progress daily ensuring, correct completion of work in a timely manner, minimising VOR across multiple bookings and workshops daily.Key skills:Excellent customer service skills and experience.Excellent communication skills both oral and written.Ability to adapt to change.Previous experience in dealing with multiple IT systems/platforms and ability to learn new systems.Working hoursCovering times of 06:00 - 18:00 Mon-Fri and 06:00-14:00 Saturdays, rotational.Possible extended evening and weekend shifts in line with demand.This position is offers geunine career prospects with an industry leader.Apply today!Stafforce is acting as an Employment Business in relation to this vacancy.

How to apply

https://jobsearch.direct.gov.uk/GetJob.aspx?JobID=44799827

Employer

Stafforce Personnel Limited

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Additional information

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