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GP Receptionist

Job No:


Employer Reference:

SOC Code:



Temporary contract


Ashton UK


Part time less than 30 hours

Date posted

Aug 16, 2017

Closing date

Pension details


HT PracticeJob Description ? (Temporary Part Time) Medical Receptionist  JOB TITLE:ReceptionistRESPONSIBLE TO:Reception ManagerRESPONSIBLE FOR:N/AJOB PURPOSE:To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.  To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients MAIN DUTIES AND RESPONSIBILITIES1.Greet patients and visitors to the practice.2.Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.3.Ensure that patients without appointments but who need 'urgent consultations? are booked into appropriate slots and referred to a GP where necessary.4.Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice?s protocols. Print off home visit summary sheets.5.Ensure computerised appointment system is up-to-date.6.Respond and/or redirect all patient and visitor requests accordingly.7.Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed. 8.Set-up of new patients onto the computer system.9.Advise patients of relevant charges for private services, accept payment and issue receipts for same.10.Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.11.Ensure correspondence, reports, results etc. are filed electronically in correct patient record.12.Ensure reception and waiting areas are kept neat and tidy13.Re-stocking of information leaflets as appropriate14.Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.15.Undertake administration tasks as allocated on rota organised by Senior Receptionist.16.Action start and end of day procedures ensure answering machine service for out of hours information is directed appropriately ? switched to answer machine at close of business each day.17.Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).18.Check emails on a daily basis. Also regularly check fax machine for incoming messages.  Send faxes as required.21.Amalgamation of new patient records.22.Check fridge daily for lab specimens.23.This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time. 24.Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.        Equipment, machinery & Systems1.Personal Computer system including internet activity which is utilised as a means of communication both internally and externally2.Practice Clinical System (Emis Web) to manage and record patient appointments, inputting patient registration data, accessing patient data as necessary and when undertaking audits3.Fax and photocopying machines.4.The post-holder is responsible for, in concert with others, maintaining the accuracy of the Practice?s Clinical System (Emis web) Assignment of work The post-holder?s work assignment is determined by the requirements of the Practice, GP Partners, the Practice Manager and the patients.   The Reception Manager provides immediate line-management for the post-holder.  The post holder will take instruction on a day to day basis from the Senior Receptionist.  However, the post-holder is expected to be self-directed and self-motivated using their own initiative and requiring minimum input from the Practice Manager. The Post-holder?s work is formally reviewed by annual appraisal. The post-holder must be proactive in forward planning, identifying and implementing improvements within and beyond their key result areas, anticipating and communicating future internal and external requirements.      communication and relationships1.Internally with the GPs, Practice Manager and colleagues to help ensure that practice aims and objectives are met.2.Internally and externally with colleagues, healthcare professionals and others within the Primary and Secondary Care sectors with regard to the needs of the Practice and the needs of patients registered at the Practice.3.Externally with patients registered at the Practice.        Updated Dec 2012

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HT Practice

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Additional information

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  • This vacancy meets the requirements of the National Minimum Wage Act
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