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Hotel Night Duty Manager

Job No:


Employer Reference:

SOC Code:


11.00 - 15.00  per hour



Royal Tunbridge Wells UK


Full time

Date posted

Nov 2, 2017

Closing date

Pension details


An exquisite hotel in Royal Tunbridge Wells is looking to appoint a Night Duty Manager. The hours are based on a shift of 4 nights on and 4 nights off between 8.30pm and 7am to a max of 45 hours per week Role Purpose: To manage the reception department during the night and take on all reception duties. To attend to any guests needs efficiently and effectively, and to ensure all buildings are secure/locked at night. Key Responsibilities:   - To manage reception during the evening hours - Check in late arrivals and check out early departures in line with hotel procedures - To answer any calls/emails and to take effective messages - To attend to all late night guest requests - To ensure all access to the Mansion House and outer buildings are secure and perform any related security jobs as required overnight - To lock up and secure the Museum - To liaise with the Dog Handler throughout the shift to ensure the site is secure - Report any faulty equipment to the relevant persons - Perform all pre & post night audit duties - Liaise with the housekeeping department to see what areas need cleaning during the shift - To take part in scheduled training and to proactively take part in relevant hotel meetings - To have extensive knowledge of all hotel facilities - Identifying and removing potential H&S hazards - To adhere to Company processes with regard to Data Protection, Financial Crime and Treating Customers Fairly;  - This job description is not exhaustive and other duties and responsibilities of a similar level and nature may be required from time to time. Key Skills and Knowledge:   - Previous experience as reception supervisor or night porter - To have a proactive approach to work and a positive attitude which reflects the ability to work on one's own initiative - Excellent verbal communication - Ability to work methodically and to a time frame - IT skills and computer literate

How to apply


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