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IT Field Engineer - South East London

Job No:


Employer Reference:

SOC Code:


20,000.00 - 25,000.00 per year
GBP20000.00 - GBP25000.00 per annum



London UK


Full time

Date posted

Oct 13, 2017

Closing date

Pension details


Job Title: ITField Service EngineerLocation: South East London (Slough, Croydon)Salary: 20,000 - 25,000 + Excellent Benefits Package + Company CarAbout Capita | Managed IT SolutionsCapita Managed IT Solutions is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions across the UK, Europe, South Africa and India.We are a leading IT services company that provides cloud based and infrastructure services to public, private and third sector organisations and specialist managed IT services in the education, government, utilities and charities sectors.We work in partnership with our customers to gain a deep understanding of their organisation and then create a technology strategy to support transformation, drive operational efficiency and reduce costs. Making IT work better for customers is our ultimate goalRole SummaryA vacancy has arisen for an Engineer to work within our Field Service team working throughout the South East London area (Slough & Croydon). Successful candidates must be willing to work a 1 in 4 week On Call Rota's if and when required, to cover specific customers OOH & Weekends.This is an expanding, challenging and demanding role, providing a front line interface between our high profile customers and Capita MITS. Working to tight "Service level Agreements" to ensure Field Service meet their "Key Performance Indicators" measurements in Response, Resolution and First Time Fix.Duties and ResponsibilitiesThe main duties of the roles will be as follows:To resolve hardware faults quickly and effectively on a variety of technologies including:Printers, predominantly LED, Laser & Dot Matrix.PC's - (Dell, HP, Lenovo, Viglen, Generic)Laptop - (Dell, HP, Lenovo, Viglen, Generic)Thin ClientsConfigure & replace Routers, Switches, Hubs and modemsVOIP PhonesChip & Pin DevicesMS Windows XP, 7, 8, 10MS Office 2007,10 & 13Image build's & configuration (Including data backup and recovery)Essential Experience/SkillsThe successful candidate should possess:HP, Dell, Lenovo Accreditations preferable.Working Printer Knowledge, Preferably; OKI, Brother, HP (added benefit)Operational understanding of MS Windows XP, 7 & 8 & MS Office 2007,10 & 132 year + PC hardware experience5 years + field service experienceGood customer facing skillsAbility to prioritise Clean driving licenceTeam PlayerProven experience within a similar engineering role.Self-Management with Good Organisational Skills.Communication SkillsWhat's in it for you?The promotional opportunities in Capita are second to none, for technically minded candidates there are various technical teams within Capita that you can progress into, including 3rd line support, Projects and Implementation, SNOC (event management), Networks and Security. For management opportunities, there is always the potential of team leader roles, Service Management based jobs within ITIL Framework such as Change, Incident & Problem Management, Reporting, Project ManagementAt Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.What we hope you will do nextHelp us find out more about you by completing our short application process - click apply now.Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.Listen | Create | Deliver Follow Capita on twitter @capitacareersFollow Capita on facebook @careersatcapitaCapita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

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Capita Internal Resourcing

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