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Insight Expert - Tesco

Job No:


Employer Reference:

SOC Code:


27,000.00 - 35,000.00  per year
GBP27000 - GBP35000 per annum + Benefits



Leeds UK


Full time

Date posted

May 9, 2017

Closing date

Pension details


Insight ExpertLeeds£27k - £35k depending on experience + benefitsAbout the role:We are currently looking to recruit an Insight Expert to join our Customer Management team based in Leeds. Reporting to the Senior Improvement Manager you will provide high level strategic detailed operational and customer insight to identify and prioritise major improvement initiatives. You will be expected to provide insight and thought leadership to the development of innovative solutions. You will provide expert consultancy to operations and the client on the design and implementation of complex customer satisfaction, loyalty and revenue programmes. About Capita | Customer Management:Capita Customer Management is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India. We provide first-class customer services for other organisations and companies by phone, email, web and more. Our contact centres are home to thousands of customer service advisors, sales colleagues, collections agents and back office processing staff. With more than 14,500 colleagues across 19 contact centres in the UK, India, Poland and South Africa, we manage customers for a range of big name clients like O2, Volkswagen Group, British Gas, RSPCA and William Hill.What you will do:Deliver innovative and industry leading insight recommendations through the application of advanced statistical and mathematical techniques to complex internal and external dataProvide an expert view internally and to our clients on the theory and practical application of customer satisfaction and loyalty methodologies such as Net Promoter®, being able to articulate the options, benefits and drawbacks of each approach and make recommendations as applicable to client specific circumstancesCommunicate complex quality related concepts in simple terms to all levels of the organisation and clientsKeep up-to-date with current industry thinking, identify make recommendations on emerging technologies and new approaches to capturing and measuring the voice of the customerYour experience will include:Degree level education or equivalent industry experienceExpert in statistical analysis and techniquesExperience of using Minitab or other statistical softwareProject management experienceExperience of the theory and application of customer satisfaction / loyalty methodologies, and customer research (qualitative and quantitative) techniquesAble to work under pressure with the ability to adapt to changeTravel to client sites and third party suppliers as requiredFlexibility with regard to working hours to accommodate attending out-of-hours customer focus groupsWhat's in it for you?At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday rising to 27, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.What we hope you will do nextHelp us find out more about you by completing our short application process - click apply now.Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.Listen | Create | DeliverFollow Capita on twitter @capitacareersFollow Capita on facebook @careersatcapitaCapita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

How to apply


Capita Internal Resourcing

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