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NHS 111 Call Handler

Job No:


Employer Reference:

SOC Code:


8.30 - 11.48  per year



Ipswich UK


Part time less than 30 hours

Date posted

Feb 17, 2017

Closing date

Pension details


Job SummaryAre you looking for a new challenge and want to be part of an exciting team where your role makes a difference?We are looking for experienced call handlers to join our NHS 111 Service in Ipswich to manage calls from members of the public with non-emergency/urgent needs. You will complete training via NHS Pathways and direct the caller to the best service suitable to meet their needs. This is predominantly an ?Out of Hours? service and our current need is for part time Health Advisors who can work various shifts including evenings and weekends. Full Training is given and a clinical background is not required.Key ResponsibilitiesAs a Health Advisor you will be answering telephone calls from members of the public within a defined time frame using NHS Pathways software and provide the appropriate response to the patient?s need. The response could be to escalate it to a Clinical Advisor, dispatch an ambulance in the case of an emergency or provide information about available services. You will need to maintain competencies in line with the framework defined by the NHS Pathways license requirements and comply with all policies and regulations relating to clinical governance and patient confidentiality. All patients must be treated with empathy, respect and consideration. You will need to complete full NHS Pathways and system training to equip you for the role and you will be supported by Supervisors and Clinical Advisors.Additional InformationNHS 111 is the 24/7/365 non-emergency telephone service providing patients access to the most appropriate urgent care service for their needs without the need for repeated assessment.NHS 111 is designed to improve and simplify access to non-emergency health care by providing access to a full range of services including referrals into community, primary and secondary care services.Please note that offers of employment are subject to receipt of satisfactory references and a CRB check. At Care UK, we actively promote diversity and equal opportunities.Applicants must have the right to work in the EU.- Good communication & telephone manner. - Ability to work effectively under pressure.- Good organisational & administration skills.- Relevant computer skills including MS Office packages.- Good accuracy and attention to detail.- Willingness to learn new skills.

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