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Open Banking Support SME

Job No:


Employer Reference:

SOC Code:


55,000.00 - 65,000.00  per year
GBP55000 - GBP65000 per annum + Bonus



London UK


Full time

Date posted

Sep 21, 2017

Closing date

Pension details


Lloyds Banking Group is the largest provider of digital banking products in the UK, with over 11 million active online customers and nearly 6 million active mobile banking customers. Digital banking is key in our strategy to become the best bank for customers.Our teams in Group Digital are passionate about creating and supporting new services for our customers that bring the latest online products to market. Our culture brings together smart, talented, people from diverse backgrounds who enjoy a collaborative and innovative environment that supports flexible and agile working. As Open Banking support analyst, you will work in a highly collaborative way to support the new and exciting channel of Open Banking ensuring customers can perform their critical banking activities without any hindrance. We also expect that you demonstrate and apply exemplary service management practices.We want to see placement of these skills in context - why they matter, what value they bring, how to get the most from them, how to evolve them and encourage the adoption of Digital technologies across the organisation.Key responsibilities:* Managing the day-to-day service for Open Banking ensuring compliance with SLAs, timeliness, quality of information, escalation and notification as appropriate;* Pro-actively monitor the Production environment, respond to alerts raised through monitoring applications and mitigate any customer impact;* Ensure that all applications run smoothly and customer enquiries are resolved professionally;* Flagging the major incidents to senior management as soon as possible and ensuring they are kept abreast of major developments in a timely fashion;* Working closely with other technical support teams - both internally and externally - to resolve customer incidents within SLA;* Regularly liaising with development and testing teams to be up-to-date with the progress of on-going releases;* Track resolution of Production defects with the development teams;* Building a knowledge management database by documenting and maintaining existing documentation of repeated activities and recurring issues;* Own the development and maintenance of operational documentation; * Ensuring team follow a 'Customer First' approach and that incidents are mitigated with as little Customer impact as possible;* Driving Process improvement across Service Management;What we look for:* Significant experience of all aspects of IT Service Management is essential;* Understanding of the ITIL framework, ideally certified to Foundation level;* Experience across the entire software development life-cycle from inception, through build to production - has lived with the impact of software and system design decisions on manageability, supportability, and troubleshooting;* Understanding of Agile methodology;* Good understanding of Incident, Problem & Change Management Processes;* Experience with supporting a Digital platform is preferable but not essential;* Ability to understand and/or write code in HTML5, Javascript, C++, UNIX/Linux shell scripting language, Oracle SQL and PL/SQL;* Ability to debug complex issues related to exposing APIs & API calls;* Experience using service management software such as BMC Remedy;* Experience supporting Java applications running in IBM WebSphere application servers on Linux and UNIX operating systems;* Experience solving complex issues with: Client web apps, NodeJS based micro services;* Experience in using AppDynamics, Splunk, UrbanCode, Confluence, Jira;* Experience using IBM API Connect - API Manager and Developer Portal;* Experience in scheduling & automated testing using Jenkins and Selenium;* Familiarisation of the frameworks: Cucumber-js, Cassandra driver, Kafka-node;* Exposure to J2E/web development technologies (Java, JavaScript, Node.js, HTML5, etc.)Because of the 24x7 nature of our Digital services you will be required to work on a 12 hour shifts with 4/5-day/night ON and 4/5 day/night OFF shift pattern throughout the year. This covers 7.30 to 7.30 day or night shifts and works out as 14 days/night ON and 14 day/nights OFF in 28 day cycle. In recognition of this a shift allowance will be paid.So, if being at the cutting edge of Digital Banking appeals and you have the background and skills then get in touch, we would be keen to hear from you.

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Lloyds Banking Group

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