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Personal Banking Consultant - Leicester

Job No:


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Leicester UK


Full time

Date posted

Jul 24, 2017

Closing date

Pension details


Personal Banking Consultant - LeicesterYou like going furtherWe'll make getting there half the funThere's never been a better time to join Santander as a Personal Banking Consultant within our contact centre based in Leicester. Our goal is to become one of the best banks in the world to work for, you'll be joining a company that's focused on making things simple, personal and fair for both our customers, and our colleagues.As a Personal Banking Consultant, you'll put our customers at the heart of everything you do; expertly matching each customer's needs to products and services that are right for them. The ability to build sustainable relationships with our customers will be essential in making that happen. Dealing with customers from across our wide customer base, you can expect variety, and challenges every day.Our people are passionate about truly listening to our customers to make banking more simple, personal and fair. And change like that doesn't happen unless we all speak up with new ideas and challenge things that could be better. That's why we've built a culture of respect, where everyone supports each other to keep their promises and go above-and-beyond - every day.As a Personal Banking Consultant your main responsibilities will be:Making banking simple, personal and fair, by offering straightforward services, supported by a great range of productsPutting our customers first to provide a great service every timeTo provide customers with impartial informed guidance on our full range of products and services available to themBuilding meaningful relationships with our customers, and working with colleagues to look after their day-to-day and long-term needsIdentifying ways to improve our overall customer journeyWhat we'll be looking for in you:The motivation to deliver outstanding customer experiencesAbility to work proactively and manage workload effectivelyProven experience of performing in a goal orientated environment working towards own and team deliverables.Experience in a customer-focused environmentThe ability to work well as part of a high-performing teamStrong numerical and computer skills, to work in a highly regulated environment Rewarding you:Salary is 17469.00 + Reward SchemeFor your commitment and success, Santander offers a competitive basic salary with a distinct career development opportunity. In addition to your salary and bonus, we offer you a benefits package that's flexible and allows you to be in control, as well as all the policies, tools and guidance to support you. Other Santander benefits include: Pension with generous contributions from Santander25 days' holiday plus bank holidays, with the option to purchase up to 5 additional days per yearVoluntary healthcare benefits at discounted rates such as private medical insurance, Dental, Healthcare Cash Plan and health assessments24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much moreBenefits supporting you and your family, such as childcare vouchers, voluntary life assurance and critical illness cover.Company car if you drive more than 8,000 business miles per yearBuy an all-inclusive (just add fuel) brand new car through our salary sacrifice car schemeExcellent employee recognition schemes -be rewarded for demonstrating great behavioursShare in Santander's success by investing in our Sharesave and Sharematch plansSupport your favourite causes through charitable giving and our community partnershipsLocationYou'll be working in our Carlton Park offices just outside of Leicester city centre in Narborough. With a restaurant, coffee shop, Santander branch and free parking on site, well known childcare facility and gym nearby, it offers something for everyone. Why Santander?With over 150 years of experience, we've built a strong, international presence, with more branches worldwide than any other bank. Dedicated to making things simple, personal and fair for our customers, our aim is to become the best bank in the UK, and we know we can't make it happen without our people. That's why we promote an environment where everyone counts. With us, you'll be encouraged to develop both professionally and personally, and by listening to your unique perspective, and turning your ideas into action, we'll grow along with you. We are committed to being fully inclusive and welcome applications from all sections of the community. Through our partnerships and employee led networks we seek to empower everyone to develop their full potential. Our customers come from a wide range of backgrounds, and so do our people. We are proud to have been listed as one of the Top 30 Employers for Working Families and accredited as one of Britain's Top Employers by the Top Employers Institute since 2012. In order to help you achieve a reasonable balance between your home and working life we support you in meeting your commitments outside of work and offer a range of flexible work options, including part-time working, job sharing, career breaks and flexible holiday options. We also support you to make a difference in your local community with volunteering and fundraising schemes. Time to applyIf this sounds like a role you're interested in then please apply on the link below.

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Santander UK

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Additional information

  • If you are looking for work, Tax Credits could top up your earnings
  • All successful candidates will be vetted by the employer prior to taking up appointment.
  • This vacancy meets the requirements of the National Minimum Wage Act
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