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Reception Manager

Job No:


Employer Reference:

SOC Code:


20,000.00 - 24,000.00  per year
22-24k pa



Northamptonshire UK


Full time

Date posted

Nov 14, 2017

Closing date

Pension details


Location: Hellidon Lakes Golf & Spa HotelAt Hellidon Lakes, we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.The Exciting OpportunityAs Reception Manager you?ll lead, inspire and motivate the Reception  team to handle check in and check out to give a great first and last impression making sure that our customers have everything they need to be comfortable and enjoy their stay. Our Reception team thrives on pressure and are nothing if not flexible, welcoming and, perceptive about our customer?s individual needs.The Reception Manager will make sure that every member of their team is fully trained in their role and has a personal development plan to help them to progress.Reporting to the Operations Manager, the Reception Manager manages the team and operation of the Reception desk to achieve high standards of individual customer care and agreed business goals.We also know that each and every one of our customers wants to be made to feel special, so no lengthy standards or checklists for us! As Reception Manager you?ll just use your instinct to build a great rapport and deliver our distinctively memorable service.Where Will You Be Working?Hellidon Lakes Hotel & Golf Resort is located in the stunning Northamptonshire countryside, in close proximity to the town of Daventry and within an hour?s drive of Northampton, Stratford-Upon-Avon and Coventry.  With 16 unique conference rooms, catering for over 1,000 delegates this is a fast-paced exciting hotel that caters for a range of guests, coming for business or leisure.  With modern leisure and spa facilities and relaxed restaurant and bars, this is the perfect hotel for both meetings and a family break.  This hotel features 110 spacious bedrooms that are sure to wow any guest.   We pride ourselves on investing in our people and delivering outstanding customer service.What Are We Looking For?We?re looking for an individual who has;To have a great personality and be genuine, approachable, attentive and instinctiveA proven track record in a similar role (with a minimum of 2 years Supervisory/Assistant Manager experience) within hotels or conference centres.Strong training and development skills so you can share your skills with others.A desire to be ?the best?  with high standards;Ability to effectively manage and motivate the individuals within your team to support them in achievement of their personal development goals.Good proven organisation and planning skills gained through previous experienceWhat?s In It For You?People love to work with Redefine|BDL Hotels because?We focus on health, wellbeing and our communitiesOur people are truly engaged at workThere?s open, clear communication from the topWe?ve got great career development opportunitiesThere?s a culture of transformation and innovation We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes; Everyday discounts from high street retailersOpportunities to be involved in charity and community eventsCareer opportunities, training and help with course feesDiscounted hotel room rates for you AND your friends and family that will make you really popular!Incentive programmesFlexible working arrangements because we know your life comes firstFree meals on dutyHealthcare plans and Insurance plans (just in case)Pension The Bigger PictureWith a real focus on performance, people, quality, profit and communities at Redefine|BDL we transform hotels.Redefine|BDL Hotels is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally. So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

How to apply


Redefine BDL Hotels Ltd

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  • If you are looking for work, Tax Credits could top up your earnings
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  • This vacancy meets the requirements of the National Minimum Wage Act
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