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Retail Shop Assistant

Job No:


Employer Reference:

SOC Code:


7.05 - 7.50  per hour



Ruislip UK


Full time

Date posted

Nov 13, 2017

Closing date

Pension details


Retail Assistant Job Title:            Retail AssistantReports to:         Retail ManagerISS Division:       ISS Facility Services - DEFENCELocation:             RAF Northolt Context:ISS in the UK provides high quality facility services designed to maintain the fabric and appearance of buildings.  ISS provides facilities management; cleaning & hygiene services; maintenance and building services; catering; security; landscaping and a wide range of other tailor-made services for customers throughout the Public and Private Sectors.  Job Purpose:To provide highest level of customer service and assistance in smooth running of the  coffee shop 1.       Customer SatisfactionØ  To greet, be polite and attentive to customers at all times, gaining assistance from your colleagues and manager should you require.Ø  To deal immediately to all customer complaints, informing your Manager/Supervisor.Ø  To ensure your designated area of work is ready for the prompt opening of service times.2.       Quality of WorkØ  To set up the counters with correct food, drinks, disposables and signage, in accordance with the standard of performance manual.Ø  To maintain counters throughout the service periods, ensuring they are kept clean and tidy, and well stocked.Ø  To ensure all service equipment used is clean to the highest standards, in accordance with the unit standards of performance unit, reporting shortages and breakages to your Manager.3.       SalesØ  To ensure all products within your section are displayed in accordance with the standards of performance manual, in order to maximise impact and sales.Ø  To actively sell and recommend items for sale to customers, ensuring you gain thorough product knowledge from daily menu briefing sessions. Ø  To operate tills, ensuring all transactions are carried out accurately.4.       Flexibility & InitiativeØ  To carry out any other reasonable duty delegated to you by the Manager. Ø  To report any equipment and/or building fabric faults and any hygiene, health and safety hazard to your Manager  5. TeamworkØ  To be courteous and helpful to your colleagues at all times.Ø  To attend all required statutory and departmental training.Ø  To adhere to all Company and unit rules and regulations as explained                 to you at induction.Ø  To communicate effectively with all colleagues, demonstrating a positive and enthusiastic approach.6.Hygiene/Health & SafetyØ  To wear the correct uniform and safety shoes, ensuring that it is looked after.Ø  To adhere to the Company personal hygiene standards.Ø  To wear Personal protective equipment as required, when carrying out specific duties, in accordance with the standards of performance manual.Ø  To take and record temperatures of food on your counter throughout service, in accordance to the unit food safety procedures. To return to the kitchen any hot food which is not at a temperature of 63c or above.Ø  To comply with all Company hygiene and health & safety.Ø  To successfully complete H&S training level 2.Ø  To work in a safe and tidy manner at all times, ensuring you consider your colleagues.

How to apply


ISS Defence - RAF Northolt

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Additional information

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  • This vacancy meets the requirements of the National Minimum Wage Act
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