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Senior Customer Service Advisor - Shift work/ Flexi-time

Job No:


Employer Reference:

SOC Code:


16,070.00 per year
Plus Excellent Benefits




Sunderland UK


Full time

Date posted

Oct 18, 2017

Closing date

Pension details


Senior Customer Service AdvisorWorking pattern: 4 x 11 hour shifts followed by 4 days off, between 7am and 11pm, Monday - SundayThe starting salary for a Senior Customer Service Advisor is £18,580.As a Barclays Senior Customer Service Advisor we'll look to you to develop a real rapport with your customers, helping them with their particular needs and queries which could include high net worth investments. You'll gain their trust and confidence as you establish a clear picture of their individual requirements and then liaise closely with your colleague's in-branch to identify products and services that fit the customer perfectly. You'll be encouraged to grow in your role, and work in new innovative ways - and you can expect the training, development and digital skills you need to deliver the excellence our customers expect.About us:Everyone in our Personal banking team shares the same goal - to put our customers at the heart of everything we do. We're passionate about developing real relationships, creating a personal experience for every single customer, and using innovative digital tools and technologies to create the bank our customers want.As a Senior Customer Service Advisor your main responsibilities will involve:* Be a Digital Expert; proactively guide and support customers through the flexibility of digital service to ensure they have confidence in using their channels of choice, e.g. Barclays Mobile Banking, Pingit, On-Line Banking, Premier Rewards. Listening to customer's needs and building relationships, making them aware of products that may be suitable for them* Proactively welcome customers to a regional portfolio of Premier Core accounts via outbound calling the regional portfolio in line with the contact strategy to deliver strong relationships with your customers (those customers who have 75k income and/or over 100k assets)Understanding the customers query, looking at the situation from different angles to offer the best solution* Reactively manage via inbound calls, collaboratively with a group of other Premier Relationship Bankers.As a Senior Customer Service Advisor, your skills and qualifications will include:* A genuine passion for delivering excellent experiences to customers with high expectations of our services* The ability to make authoritative banking decisions that always put our customers first* Excellent communication and influencing skills, and a collaborative, team-based approach to work * A proven record of creative problem solving, and the confidence to take the initiative to permanently resolve potential issuesThe Benefits:Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.Our Culture:All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.We will consider applications from job share applicantsAt Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisationWe encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.

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Additional information

  • If you are looking for work, Tax Credits could top up your earnings
  • All successful candidates will be vetted by the employer prior to taking up appointment.
  • This vacancy meets the requirements of the National Minimum Wage Act
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