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Student Engagement Officer

Job No:

43275242

Employer Reference:

SOC Code:

Wage

Hours

Location

London City/Docklands UK

Duration

Full time

Date posted

May 10, 2017

Closing date

Pension details

Description

Job Title: Student Engagement Officer. Salary: 14.71 per hour. Start date: 15th May 17. End date: 9th June 17. JOB SPECIFICATION. Purposes of the post. To support the Student Engagement Manager in providing a quality and efficient engagement service to students and staff. To administer key elements of the student journey to an exceptional standard which will enhance the student experience. The key elements of the student journey that the post holder may be responsible for the administration of include, but are not limited to:. - Attendance & Sickness Monitoring for overseas students. - Liaising with the International Office to provide full details of students attendance and placement activity. - Directing students to appropriate support services within the university, if their attendance is below the acceptable thresholds. The post holder is a key point of contact between students, academic colleagues, internal stakeholders and central university departments who will at times be required to deal with sensitive and confidential issues and will be expected to be professional and discreet at all times. In addition to the following, a considerate and flexible approach to work will be expected, as well as the provision of support and assistance to the Student Engagement Team Leader and fellow colleagues within the Engagement department:. a) To provide an effective and efficient student engagement service, as directed by the Student Engagement Team Leader. b) To foster a supportive and inclusive working environment. c) To ensure that the university's procedures, regulations and processes are followed. d) To establish a good working relationship with key academic and senior colleagues both within the Schools and in central University support departments. To positively influence policy and procedures at departmental level by sharing good practice. Main activities and responsibilities. 1. To engage with the relevant students (and other stakeholders) by utilising the systems and procedures for attendance & sickness monitoring. 2. To work collaboratively with staff within the university e.g. academics, Registry, DDS on individual student cases and to raise key concerns concerning individual students or groups of students so that action can be taken by either Student Engagement Team Leader or colleagues in other Professional Service Functions to resolve issues. This will include informing the International Office of attendance concerns relating to a student on a Tier 4 visa. 3. To offer appropriate additional support to individual students who self-identify as having a pastoral issue by referring them onto the relevant service e.g. Mental Health & Wellbeing. 4. The post holder must establish and foster:. ? Good working relationships with other senior post holders both within the various Schools and across Central University Support Departments;. ? Sensitivity to the culture of the University and understand and pro-actively support its. academic and customer service aspirations;. 5. To act as a key channel of communication between Student Engagement, the various Schools and other Departments of the University (for example: Registry, School Executive Teams, Academic Quality & Development Office, Fees & Bursaries and others). 6. To work as part of the team of Student Engagement Administrators, assisting colleagues within the team during times of varying workloads as directed by the Student Engagement Team Leader. 7. To undertake other reasonable duties as agreed with the Student Engagement Team Leader and the Student Administration Engagement Manager which are commensurate with the level of the role. Person Specification. A. Able to demonstrate an understanding and experience of complex student facing administration in a higher education environment. In particular, this should include experience of working with overseas students. B. Demonstrably high level of administrative skill relating to higher education and/or customer service provision. C. Excellent communication skills, with the ability to convey complex ideas both in verbal and written form. D. Able to deal sensitively with enquiries from a diverse range of individuals, and de-escalate and manage potentially difficult or conflict situations calmly and with confidence. E. Ability to use initiative and to work in a team and/or independently. F. Experience of servicing committees, both in preparation and minute taking, and following up matters as a consequence of meetings. G. The ability to collaborate and exchange/disseminate information effectively with colleagues at all levels with both internal and external stakeholders. H. Ability to cope with tight schedules in a calm and effective manner. I. To be committed to and have experience of a variety of IT packages that focus on administration, knowledge of word processing, databases and spread sheets. J. An ability to demonstrate an understanding of equality and diversity, and its practical application. Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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