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Trade Counter Assistant

Job No:


Employer Reference:

SOC Code:


7.65 - 8.50 †per hour
£7.65 training rate



Scarborough UK


Full time

Date posted

Oct 30, 2017

Closing date

Pension details


Job DescriptionPost: Trade Counter AssistantEmployer: SWC Trade Frames LimitedResponsible To: Trade Counter ManagerContract Type: PermanentHours: 40 hours per week although flexibility will be needed on occasion to meet the needs of the production/delivery schedule.Background InformationSWC Trade Frames has been family run since 1989 & is a Quality Assured Company that manufactures high quality PVCu and Aluminium products including casement & sash windows, residential & bi-folding doors, conservatories &†orangeries. A previous holder of the prestigious national industry "Fabricator of the Year" Award, SWC is also known for it's proven track record of being a modern, progressive, customer focussed business.†Job PurposeThe purpose of this post is toprovide excellence in Customer Service through a quality driven approach.Main Duties and ResponsibilitiesQuality Management System (QMS)Comply with Standard Operation Procedures (SOPs)Contribute to Quality System reviews and give feedback for improvements to the SOPs and the Quality Management System (QMS) to your line manager.Moving & HandlingSafely use moving and handling aids for loading/offloading goods in keeping with agreed procedures. Move finished goods from designated areas to allocated space in Trade Counter area and mark off accordingly on paperwork.Customer Service Serve customers throughout the day as required.Work closely with the Logistics Manager to promote & maintain a high level of service & commitment to customers.Organise local collections both prior to customer arriving and when customer arrives. Liaise with other departments as required to organise local deliveries & process t-card/ancillary orders.Sales of buildings plasticsDeal with customer payments including generation & settlement of invoices & processing of credit cards sales.Process quotes & sales orders for local customer orders using Panacea bespoke computer softwareReconcile till at the end of the day when requiredStockWork closely with the Logistics Manager to monitor stock levels daily and place orders as required. All orders must be counter-signed by another Trade Counter Assistant.Maintain the general tidiness of all Trade Counter areas.Assist with stocktakes as & when requiredGeneral DutiesProvide cover as negotiated and required.Participate in individual training opportunities relevant to the post and team objectives.Adhere to SWC?s good practice guidelines, policies and proceduresThe job description is not necessarily a comprehensive definition of the post. The nature of SWC is that some tasks and responsibilities may change as a result of unpredictable and unforeseen circumstances. Therefore, the post holder will be expected to work in a flexible way when the occasion arises. Such duties will normally be compatible with the regular work set out in this job description. Any additional responsibility that becomes a regular or frequent part of the post will be reviewed and included on an amended job description and person specification in consultation with the post holder.Person Requirements ? TRADE COUNTER ASSISTANTFactorsRequirementsEssentialDesirableAssessment MethodApp formInter-viewSkills testQualifications4 or more GCSE's inc Math and English (grade C or above) or equivalent*?Recognised First Aid certificate*?Level 2 IT qualification*?Relevant experience of Trade Counter work*?Counterbalance FLT qualification*??SkillsGood key board skillsGood/intermediate computer skills*??Excellent interpersonal and communication skills*??Good organisational skills*?Ability to follow agreed procedures and instructions*??Ability to work on own and as part of a team*?Ability to problem solve and use initiative*?Good written and number skills*?ExperienceAbility to operate lifting and handling aids, e.g. pallet truck and scissor lift*??Working in a goods/sales driven environment*??Moving and handling products*??KnowledgeHealth and safety considerations in a manufacturing workplace*??Knowledge of SAGE*??AttributesIndustrious and hard working*?Conscientious*?Flexible*?Polite and cheerful*?Quick to learn*?Adaptive*?Customer focussed*?

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SWC Trade Frames

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