Claims AdvisorOur client, one of the largest market leading, award winning, insurance companies, are currently on the lookout for a bright and friendly Claims Advisor to join their team. This is an exciting opportunity to either start or progress your career with a nationally recognised brand and a great organisation that promotes training, support and vitally career progression.Salary & Package: £16,000 plus benefits including 50% off car, home and pet insurance, free travel & breakdown cover and 22 days holiday.Location: GlasgowHours: 35 per week, shift work Mon-Fri 8am-8pm, Sat 9am-5pm (1 in 4). Working in a vibrant, busy, team orientated environment you will have the opportunity to represent their market leading products to a wide variety of customers, with no outbound cold calling. All of your customers are coming to you and are seeking information and assistance.Although no direct experience for this role is necessary as extensive in-house training and support is given, a passion for delivering excellent customer service, empathy and professionalism are all vital to being successful in this position.Core responsibilities of the role: When an important part of a customer's life has been compromised, it’s you they’ll speak to. It’s you who’ll handle their insurance claim, resolve any issues, listen out for all-important details and reassure them. It’s also you who’ll keep them up-to-date throughout the whole claim. You will be:- Answering a range of calls, from a variety of different customers- Keeping our customers calm in situations that maybe stressful or upsetting- Working through insurance claims across multiple client brands- Taking a methodical approach to each claim, and working through the process with each customer- Keeping an ear out for any details that need further investigation- Working with other teams here, as well as third party suppliers, and keeping your customer up to date with any progress.Don’t miss the fantastic opportunity… apply now for further information! eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the “apply now” button below. Your CV will then be held on our central database, if for any reason you do not wish us to retain your details please contact us via .
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